Desktop Support Analyst

Location US-NY-New York
Job ID
Job Type
Regular Full-Time

General Purpose/Summary of Job

The candidate will provide 1st and 2nd level hardware, software and operating system support to end-users in this fast-paced work environment. He/ She will monitor the helpdesk ticketing system and answer phones in order to ensure technical issues are managed and resolved in a timely manner.  The candidate will be part of a team that will provide support to all levels of company employees and will have hands-on technical experience, a solid foundation in support of enterprise office system, organizational, communicational and prioritization skills. Provide end users on-site and/or remote support for all desktop and LAN- based applications. Install and configure workstations. Superior inter-personal and communicational skills are required.

Primary Duties and Responsibilities

  • Install, configure and troubleshoot software and Microsoft operating system packages including MS Office, Office 365 and Windows. Troubleshoot printing and connectivity issues with PC equipment and remote access solutions including Cisco and Juniper VPN
  • Computer imaging using Altiris Management Solution
  • Anti-Virus and Malware remediation using McAfee End Point Protection Console and other remediation tools
  • Perform software, hardware and operating system upgrades
  • Assist in identifying new technology trends that can improve business efficiencies
  • Transporting desktop equipment
  • Participate in rotating after-hour on call and extended hours  support
  • Participation in large rollouts / upgrades / migrations
  • Troubleshoot Polycom and Cisco Video Conferencing systems
  • Setup and troubleshoot audio visual equipment
  • Advanced desktop and peripheral, hardware and software expertise
  • Knowledgeable in using and troubleshooting iPhone and iPad and Android Devices
  • Periodic travel to other Property Management Offices


  • Knowledgeable in a Microsoft domain environment and Active Directory
  • Practical Knowledge on services and protocols such as, DNS, DHCP and TCP/IP
  • Excellent inter-personal, organization, and communication skills
  • Ability to work closely with other technical resources in resolving issues
  • Ability to work effectively under pressure while continually satisfying the needs of our end-users
  • Must be able to work both independently and as a team member
  • Composed demeanor, professional appearance, positive attitude and customer-oriented approach
  • Ability to adapt to multiple and rapidly changing priorities and deadlines
  • Exercises good judgment and uses discretion
  • Ability to keep processes moving forward and take initiative as appropriate




  • MCP certification preferred
  • A+ certification preferred
  • Minimum of 3-5 years in a support related environment





Vornado Realty Trust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual preference, age, status as a protected veteran, or status as a qualified individual with a disability.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed